Troubleshooting - System Reset

If you log into ENGAGE and something seems off, there may be something in your cache holding it up. There are a couple of options to reset your system.

**Reminder that ENGAGE works best using the Google Chrome browser. These steps are specifically for clearing cache when using Chrome

The first step is to select "Reset" in the top right hand corner of your screen. Once the system resets itself, you will be asked to log back in again.


If the problem still persists, then please try to unclog your cache manually by following these steps:

  1. Enter the following in your address bar `chrome://settings/siteData`
  2. There is search bar on the right hand side that says `Search cookies`. In that search box, type ``
  3. Click the button that says `Remove All Shown`
  4. Login again

If issues still persist, please reach out to your Customer Success Manager directly or contact